Programs

At NelsonFM Solutions, we don’t just solve one-time problems—we help build operational programs that keep your spaces performing, your teams aligned, and your risks minimized long after the ribbon is cut.

Our Programs services are designed for organizations that want more than quick fixes. We work alongside clients to establish, optimize, or rebuild the core functions of facilities management. Whether you’re opening a new location, expanding your services, or formalizing processes, we can build your program from the ground up, implement it, and even run it on your behalf until you’re ready to take the reins.

From preventative maintenance to compliance systems, vendor management to sustainability programs, we create structured, scalable, and culture-aligned operations you can count on.

Our Program Consulting Services

Program Development & Implementation

• New department setup and launch
• FM service model design (centralized, hybrid, decentralized)
• Day-to-day operational program design
• Support and supervision during early-stage operation
• On-site and remote FM program implementation
• Interim facilities management staffing (consultant-led support)
• Transition plans to internal management
• SOP library creation and handoff
• Governance structure and reporting lines

Maintenance & Asset Management Programs

• Preventive and predictive maintenance program design
• Asset lifecycle planning
• CMMS implementation support
• Asset tagging and inventory creation
• Maintenance scheduling templates
• Contractor scope development
• Work order and service request process design
• Spare parts and materials planning
• Warranty tracking programs

Vendor & Service Provider Management

• Vendor program creation and selection support
• RFP/RFQ/RFI development
• Service level agreement (SLA) design
• Contractor onboarding and training
• Performance tracking dashboards
• Ongoing vendor performance evaluation
• Contract renewal strategies
• Outsourcing vs in-house modeling
• Emergency service protocols

Compliance & Risk Management Programs

• AODA compliance programs
• Fire, life safety, and evacuation planning
• Emergency response program development
• Business continuity plan implementation
• Environmental and regulatory audit preparation
• Health & safety policy design (OHSA, WHMIS, etc.)
• Security and access control planning
• Visitor and contractor management programs
• Key control and electronic access protocols

Sustainability & Energy Efficiency Programs

• Energy management strategy and implementation
• Waste diversion and recycling programs
• Water use and conservation strategy
• Sustainable procurement frameworks
• Green cleaning programs
• LEED performance alignment
• Climate resilience readiness
• Indoor air quality and HVAC optimization
• Sustainability reporting and benchmarking

Workplace Experience & Support Services

• Helpdesk program design (in-house or outsourced)
• Occupant comfort and issue tracking
• Office services and supply chain logistics
• Meeting room and space management systems
• Mailroom and delivery protocols
• Wayfinding and signage strategy
• Service feedback and satisfaction metrics

Performance & Program Monitoring

• FM program benchmarking
• KPI and SLA dashboard creation
• Cost-per-square-foot tracking
• Operational audit and maturity assessments
• Staff training and upskilling programs
• Ongoing performance reviews and optimization support
• Quarterly/annual program reviews

Start-Ups, Expansions, and Transitions

• FM programs for new sites and expansions
• Organizational growth readiness
• Change management support during program launch
• Facilities integration support following mergers or restructuring
• Short-term leadership and stabilization support
• Long-term capability-building for internal teams

Whether you need short-term guidance, temporary hands-on management, or a complete long-term plan, NelsonFM Solutions delivers dependable programs that evolve with you.